Shipping policy
MatPaw Shipping Policy
Last updated: October 6, 2026
Thank you for shopping with MatPaw. We want your order to arrive safely and as quickly as possible.
Order Processing
Orders are usually processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.
Shipping Time
We currently ship to France.
Estimated delivery times are:
- Products shipped from European warehouses: usually 5–12 business days
- Products shipped from international warehouses: usually 8–20 business days
Delivery times are estimates and may vary because of the shipping carrier, warehouse location, customs, holidays, weather, or other delays outside our control.
Shipping Cost
Shipping costs, if any, will be shown at checkout before you complete your order. Some products or promotions may include free shipping.
Tracking
When your order is shipped, you will receive tracking information when available. Please allow some time for the tracking information to become active.
Multiple Packages
If you order more than one product, your items may be shipped from different warehouses. This means your order may arrive in separate packages and on different days.
You will not be charged extra because an order is shipped in multiple packages.
Wrong or Incomplete Address
Please make sure your shipping address is correct before placing your order.
If an order cannot be delivered because the address provided by the customer is incorrect or incomplete, MatPaw may not be able to provide a free replacement or refund.
If you notice an address mistake, contact us as soon as possible.
Delayed Orders
Sometimes shipping may take longer than expected. If your order has not arrived after the estimated delivery period, please contact us so we can check the shipment.
Lost Packages
If tracking shows that your package has been lost during shipping, please contact us. We will review the case with the shipping provider and help find the best solution.
Customs and Import Charges
Some international shipments may be subject to customs, taxes, or import charges depending on the destination and applicable laws. Any charges not collected at checkout may be the responsibility of the customer.
Contact Us
If you have any questions about your order or shipping, contact us at: